Shipping policy

Shipping Policy (English Version)

Thank you for shopping at TrendyTwine Clothing Store! We are committed to providing you with a great shopping experience. This shipping policy applies only to orders shipped within the United States (no international shipping involved).

1. Order Processing Time

  • All orders are processed within 7 business days (excluding weekends and U.S. federal holidays).

  • Processing time begins from the moment you receive your order confirmation email.

  • If you need to modify or cancel your order, please contact us via email as soon as possible. We will do our best to assist, but we cannot guarantee changes once the order has been packed.

2. Shipping Methods & Rates

  • We offer standard and expedited shipping options. Exact shipping costs are calculated at checkout based on your address and selected method.

  • Free Standard Shipping is available for orders over $50.00 USD (applicable to the contiguous 48 U.S. states only).

  • Standard Shipping (3–5 business days): Rate shown at checkout.

  • Expedited Shipping (1–2 business days): Rate shown at checkout.

  • Delivery times are calculated from the ship date, not the order date.

3. Delivery Area

  • We ship only to addresses within the United States, including the contiguous U.S., Alaska, and Hawaii (however, additional surcharges or longer transit times may apply to Alaska and Hawaii; final rates will be displayed at checkout).

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website in real time.

5. Shipping Delays

  • We strive to deliver on time; however, delays may occur due to unforeseen circumstances (e.g., severe weather, natural disasters, carrier strikes, system failures, etc.). We will notify you promptly in such cases, but we are not liable for any additional costs or inconvenience caused by delays beyond our reasonable control.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged during transit, please contact us within 7 calendar days after the order status shows “Delivered” or “Signed.” Provide your order number and relevant details. We will assist you in filing a claim with the carrier and, depending on the situation, arrange a replacement or refund.

  • If your package is returned to us due to an incorrect or incomplete address provided by you, we will charge an additional shipping fee for re-delivery, or we will refund your order minus the original shipping cost.

7. Contact Us
If you have any questions regarding shipping, please don’t hesitate to reach out:
📧 Email: admin@TrendyTwinestore.com
(We will respond within 24 hours.)

8. Policy Changes
We reserve the right to update this shipping policy at any time. In case of significant changes, we will notify you via store announcements or email. We recommend that you review this page periodically.